There are three ways to perform a factory reset Note: You will lose any configuration setting saved to camera when a Factory reset is applied 1 - HARD RESET Make sure the camera is plugged in via PoE or optional power adaptor (not included). If you look at the side of the camera to the left of the SD card slot there is a small hole with a black button inside. Use a pen or a small object and depress the black button for 30 seconds. Once you release the button, give the camera 1-2 minutes to start up 2 - SOFT RESET If you know the IP address of the camera, type that into a browser to view camera. You will be prompted to enter username and password. Default Username is “admin” and password is “admin”. Click on ADMIN tab located at the bottom right corner of the camera page. The last option under the ADMIN tab is Factory Defaults. When you click on this option you will be prompted with a warning, click “ok” to proceed with the Factory Reset. Give the camera 1-2 minutes to start up 3 - Using the Configuration Tool If don’t already have this installed, you can download the configuration tool here. Double click on the Configuration Tool Icon on your desktop to open up. This should display a list of all Oncam Grandeye available cameras on that specific network (assuming all cameras are on the same network). Note: Make sure the Camera Type is set to the cameras you are trying to find on your network. Camera Type can be changed using the drop down. Locate the camera you want to perform a factory reset on using the camera MAC address as a guide. Check-off / tick the box next to the camera. Clicking on the Camera configuration tab will give you an option to send a command to the camera. Type in ‘factoryreset.cgi’ and then click on the send button. To complete the factory reset, click on the Reboot button to reboot camera. Wait for camera to completely reboot.